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Every effective leader needs a successful action plan to achieve his/her goals. This session will help you develop that plan by teaching you how to use power, and how to both situationally and strategically lead. You will gain insight into your personal leadership style and personality type through the DISC Assessment. You will learn:

• To describe the basic principles of leadership.
• The importance of understanding your own personality type.
• Your own leadership style through the DISC Assessment.
• How to use power and why it is important.
• To describe Situational Leadership principles.
• Characteristics of effective leaders.
• To describe strategic leadership strategies.
• How to delegate effectively.
• Your role as the team leader.
• How to apply leadership strategies to relevant case study scenarios.

One’s emotions should never get in the way of leading. Emotional intelligence is increasingly being recognized as a critical factor in the career success of leaders. Your level of emotional intelligence dictates how well you understand yourself and how well you interrelate with others. This session will teach you important practices of effective leaders, give you insight into EI, and provide tools you can implement during an emotionally-charged work situation. You will learn:

• What emotional intelligence is.
• The benefits of being emotionally intelligent.
• The core competencies of emotional intelligence.
• The best practices of emotional intelligence in the workplace.
• What the research says about emotional intelligence.
• How to assess your personal emotional intelligence.
• How to apply emotional intelligence in work-related situations.
• How to teach emotional intelligence to employees.

Change is often frightening, disheartening, and frustrating for everyone involved. It is disruptive and, at times, traumatic. Most people avoid change if they can. Change, though, is part of organizational life and essential for progress. This session is designed for you to learn specific strategies to help your employees work through change as best as possible. You will learn:

• How work, employees, and customers have changed.
• What change really is, from the perspective of an employee.
• The steps to the change process.
• How to help employees let go.
• Specific strategies to use/practice when change occurs in the workplace.
• How to help yourself, as a supervisor, deal with change.
• How to develop a “Change Management Action Plan”.

One of the most important roles of a supervisor or manager is that of coach and mentor. This session is designed to help you learn what you need to know about helping employees achieve their full potential. From defining performance targets to supporting staff as they progress, you will learn how to motivate employees to develop themselves, promoting initiative and self-responsibility. You will learn:

• The benefits of coaching and mentoring.
• How to coach and the coaching process.
• How to mentor and the mentoring process.
• To explain the differences between coaching and mentoring.
• To describe different coaching styles.
• How to deal with barriers to coaching.
• How to team coach successfully.
• How to assess personal coaching styles.

Training supervisors and employees on how to prevent harassment and other discriminatory practices at work has never been more important. Violations can result in costly litigation and negatively impact an organization’s culture, customer satisfaction and loyalty, and its ability to recruit and retain skilled workers. This session focuses on raising awareness of behaviors that can lead to unwanted and unlawful harassment and discriminatory conduct and equipping you with the skills to appropriately intervene, report and prevent misconduct you may encounter in the workplace. You will learn:

• What constitutes a hostile work environment.
• The basics of the Title VII Civil Rights Act of 1964, and what those protections are.
• What harassment is, including sexual harassment.
• What constitutes discriminatory conduct at work.
• How to prevent harassment and other discriminatory behavior.
• The roles and responsibilities of the supervisor regarding the prevention of harassment and discrimination.

Why is ethical conduct important? It’s important because it not only involves doing what is right and proper, but it’s also good for both external business and internal morale. Ethical conduct is absolutely the basis for long-term success in any organization.

Further, ethical conduct in the workplace (by supervisors and employees) is the major reason for:

• Promoting a strong public image for the organization. People respect an organization that makes ethical choices and customers like doing business with an organization they can trust.
• Causing the best use of resources. For example, money, time, and effort are put into productive activities rather than diverted for questionable purposes or personal gain.
• Helping maintain quality and productivity. When employees follow ethical standards, they don’t cut corners or short-change the organization or its customers.
• Greatly helping the organization to comply with laws and regulations. What is ethical is also legal.
• Protecting the organization’s privileged information as well as that of customers.
• Boosting morale and promoting teamwork. When employees can trust one another, they can work together more harmoniously and effectively.

You will learn:

• To explain the basic principles of ethics.
• How ethical considerations apply to workplace scenarios.
• To describe and apply the 6-point ethical test.
• To better understand ethical practices around the concepts of respect, responsibility, and results.
• How to apply ethical practices and principles to real-life work scenarios.

A primary responsibility of a manager is to help employees identify, understand, and correct workplace problems. Using discipline to correct or modify employee performance can be a positive management tool that actually motivates or enhances that performance. Learn how to approach problem employees in a professional, constructive, and supportive manner and how to apply discipline to employee non-performance. You will learn:

• How to conduct performance feedback conversations.
• Strategies regarding how to apply discipline.
• How to apply the corrective feedback technique through sample scenarios.
• When to apply discipline and what a progressive discipline process looks like.
• The basics of documenting employee performance and why it is important.

When people get together as a team to decide or accomplish a task, their egos, fears, biases, and agendas can all get in the way. At times, the emotional component is so dominant that the group’s purpose can get lost in the heat of the conflict. As conflict flares, it often affects others on the team. More importantly, the results of any unresolved conflict are significantly farther-reaching: decreased morale, productivity, efficiency, and effectiveness. At best, the team merely gridlocks; at worst, its long-term relationships are destroyed. Learn how to identify conflict triggers, how to avoid them, and what techniques to use to alleviate conflicts when they occur in the workplace. You will learn:

• How to define/describe conflict in the workplace.
• To differentiate between different approaches to conflict.
• Describe common reasons for conflict in the workplace.
• Better understand the five stages of the actual conflict process.
• Identify and describe communication strategies that can be used to reduce conflict.
• Describe how to give effective corrective feedback.
• Describe various types of conflict management techniques and how to apply them.
• Describe strategies to avoid during conflict.
• How to apply corrective feedback and other conflict-handling strategies to workplace scenarios.

Team members must be flexible, trusting of each other, and wholeheartedly supportive of the group if they are to progress toward achieving their goals. Employees must work as a team to operate efficiently and productively. This session will show you how great teams function in an atmosphere that fosters morale, trust, communication, and productivity. You will learn:

• The benefits of working as a team.
• To describe synergy and why it is important.
• To describe the stages of team performance.
• How to team problem solve and make decisions.
• The characteristics of great teams.
• Strategies for resolving team conflict.
• To describe effective team communication practices.
• To describe the Five Team Dysfunctions.
• How to conduct effective meetings.
• How to diagnose current team functionality using an assessment tool.

Supervisors and managers are frequently responsible for solving problems and making decisions. Unfortunately, many are not familiar with the problem-solving process and how to use this process with their employees. This session will equip you with the tools to systematically resolve problems rather than by “gut instinct” and how to make objective, versus subjective, decisions, such as brainstorming and multi-voting. You will learn:

• To explain the benefits of using a process to solve problems.
• How most problems in today’s workplace are usually solved.
• To identify the six-step problem-solving process.
• How most decisions are made in today’s workplace.
• How to use various tools to make better decisions.
• The importance of effective communication within the problem-solving process.
• How to apply the problem-solving process to workplace scenarios.
• To explain what a consensus decision is and how to gain consensus.

Most people think they know what accountability means and have strong opinions about the topic. Demands for accountability abound, but what does holding an entity or person accountable really mean? That people need to take on more responsibilities, or something else? The “state of accountability” exists for both supervisors and employees and can be explained through specific actions that must occur. This session will delve into what accountability means in the workplace, what it means to be personally accountable, what needs to be in place for accountability to exist, what are the specific supervisory roles and responsibilities, and as part of being accountable, how to become more efficient. You will learn:

• To better understand what it means to be accountable in the workplace.
• To differentiate between being accountable and/or responsible.
• To describe actions that must occur between supervisor and employee for accountability to exist.
• To describe specific roles and responsibilities of supervisors.
• How to apply specific tools to become more efficient at work.
• To use the basics of conducting a process analysis and apply it to a work-related scenario.

Effective performance reviews are an essential component of employee development. Setting performance-related goals and objectives gives both the supervisor and employee a mutual focus and is one of the key aspects of meeting overall organizational objectives. Learn strategies to effectively conduct a performance review and how to work through the process in an effective and legal manner. You will learn:

• To recognize the importance of having a performance review process for employees.
• The basics of performance management.
• Skills in observing, giving feedback, listening, and asking questions.
• How to conduct an effective performance interview and have the opportunity to practice the interview in a supportive atmosphere.
• How to make the performance review legally defensible.
• The basics of how and why to document performance.

Leading Yourself

Before you can effectively lead others, you must be able to effectively lead yourself! This course will provide you with the knowledge and tools to bring out the most successful you to help you stand out in your organization and as an industry leader. Understanding your behaviors and competencies is the foundation of effective and successful leadership whether you are an individual contributor or on the management track.

Leading Others

To be a great leader, you need the right skills to engage and develop relationships with others. This means having the knowledge, skills, competence, and understanding of how to engage, motivate and manage people. Using the knowledge you gained about yourself in LEADING YOURSELF, you will apply those insights to inspire others to do their best work and reach their highest potential. This course guides you through the skills required to effectively plan, select personnel, delegate work, manage time, provide effective feedback, coaching, relationship building, and communicate effectively. Pre-requisite: Successful completion of The Leader’s Edge Leading Yourself course.

Leading Yourself

Before you can effectively lead others, you must be able to effectively lead yourself! This course will provide you with the knowledge and tools to bring out the most successful you to help you stand out in your organization and as an industry leader. Understanding your behaviors and competencies is the foundation of effective and successful leadership whether you are an individual contributor or on the management track.

Leading Others

To be a great leader, you need the right skills to engage and develop relationships with others. This means having the knowledge, skills, competence, and understanding of how to engage, motivate and manage people. Using the knowledge you gained about yourself in LEADING YOURSELF, you will apply those insights to inspire others to do their best work and reach their highest potential. This course guides you through the skills required to effectively plan, select personnel, delegate work, manage time, provide effective feedback, coaching, relationship building, and communicate effectively. Pre-requisite: Successful completion of The Leader’s Edge Leading Yourself course.

Leading Leaders

Managing and leading other leaders requires a deep skill toolkit beyond the skills acquired to manage teams and individual contributors. This course is an in-depth study of effective strategic planning, effective feedback cycles, communicating company values and applying values to employee satisfaction and engagement, communicating company objectives and goals, and aligning the workforce to strategic organizational goals. Discussion format and evidence-based materials are employed. Pre-requisite: Successful completion of Leading Yourself or Leading Others.

Leading Yourself

Before you can effectively lead others, you must be able to effectively lead yourself! This course will provide you with the knowledge and tools to bring out the most successful you to help you stand out in your organization and as an industry leader. Understanding your behaviors and competencies is the foundation of effective and successful leadership whether you are an individual contributor or on the management track.

Leading Others

To be a great leader, you need the right skills to engage and develop relationships with others. This means having the knowledge, skills, competence, and understanding of how to engage, motivate and manage people. Using the knowledge you gained about yourself in LEADING YOURSELF, you will apply those insights to inspire others to do their best work and reach their highest potential. This course guides you through the skills required to effectively plan, select personnel, delegate work, manage time, provide effective feedback, coaching, relationship building, and communicate effectively. Pre-requisite: Successful completion of The Leader’s Edge Leading Yourself course.  

Leading Leaders

Managing and leading other leaders requires a deep skill toolkit beyond the skills acquired to manage teams and individual contributors. This course is an in-depth study of effective strategic planning, effective feedback cycles, communicating company values and applying values to employee satisfaction and engagement, communicating company objectives and goals, and aligning the workforce to strategic organizational goals. Discussion format and evidence-based materials are employed. Pre-requisite: Successful completion of Leading Yourself or Leading Others.  

Leading the Enterprise

This is an interactive series of roundtable discussions centered on the implementation of The Alignment Triangle: Strategic Direction, Organizational Competence, and Collective Competence.

• Different leadership styles
• The pre-requisites for becoming an effective leader
• The pros and cons of effective leadership
• How to utilize the tools in the leadership toolbox
• How to win the trust and respect of colleagues
• What it takes to ascend to a higher level of leadership

Rejuvenate your corporate culture, team effectiveness or personal mastery in this four hour inspiring and interactive workshop.

• Corporate, governmental and nonprofit professionals
• Board members and community advocates
• Executive leaders preparing for culture or business change

• Leadership Defined
• Legacy
• 9 C ' S Of Leadership
• Leadership Opportunities
• Born Leaders Vs. Learned Leaders
• Ascension To Leadership
• Loyalty, Trust And Expectations
• Develop And Coach Your Team