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Erica joined º£½ÇÉçÇøOnline in 2020 to help promote online enrollment growth and support student success. She has more than ten years of higher education experience working specifically with transfer, non-traditional, and online students. Erica earned a Bachelor of Arts from Western Michigan University and her Master of Arts in Conflict Management and Resolution from the University of North Carolina Wilmington. Erica enjoys spending time outdoors with her husband and doodle.

Brittani joined º£½ÇÉçÇøOnline in 2023 after serving as an academic advisor in UNF’s College of Arts and Sciences since 2021. She earned her Bachelor of Science in Middle Grades Education from East Carolina University and her Master of Science in Higher Education Policy and Student Affairs from West Chester University in Pennsylvania. Brittani's education and career have focused on supporting the success and happiness of adult and non-traditional students. Brittani enjoys traveling, attending sporting events, trying new restaurants, and spending time with her closest friends and family.

Daniella joined º£½ÇÉçÇøOnline in 2023 as a Student Success Coach. She is a º£½ÇÉçÇøalumna, earning her Bachelor of Arts in English. She is pursuing a Master of Fine Arts in Poetry from Stetson University. She has worked with THRIVE students and students with disabilities as a tutor. In her free time, Daniella enjoys reading, creative writing and has self-published a poetry chapbook. Daniella enjoys spending time caring for her cats as well as spending time with her family and friends.

Sarah joined º£½ÇÉçÇøOnline in 2024 as a Student Success Coach. She earned her Bachelor of Science from Florida Gulf Coast University and her Master of Business Administration at Johnson & Wales University. She is pursuing her Doctor of Business Administration degree at Jacksonville University, with an expected graduation date of May 2025. Sarah's professional experience includes leading a customer service team and working as a graduate assistant at JU, supporting students in achieving academic excellence. In her free time, Sarah enjoys reading, cooking, baking, and playing board games.

Rachel has worked at º£½ÇÉçÇøsince 2007, specializing in career counseling and employer relations. She joined º£½ÇÉçÇøOnline in 2022 to cultivate strong partnerships with community organizations and recruit online Ospreys. An alumna of the º£½ÇÉçÇø, Rachel earned a Master of Arts in Mental Health Counseling and a Bachelor of Science in Psychology. She enjoys exploring new restaurants with her husband, collecting vinyl records, and being outdoors with her family.

Mandy joined º£½ÇÉçÇøOnline in 2023 to aid in the development of student services specifically to support online learners and the º£½ÇÉçÇøonline community. She earned her Bachelor of Science from the College of Coastal Georgia, where she returned after graduation to serve in various positions across Enrollment Management and International Student Services. Her previous work focused on creating pathways of success for nontraditional student types through enrollment and increasing access to education for first-generation students. Mandy enjoys sunrise walks at the beach, spending time with her family, and exploring local nature trails.

Shelby started at º£½ÇÉçÇøin the Center for Instruction and Research Technology (CIRT) in 2019, providing web and communication support, before transitioning to the Media Developer role at º£½ÇÉçÇøOnline in 2024. Shelby is a Jacksonville native who studied emerging media at Ithaca College and is a recent º£½ÇÉçÇøalumna, earning her Master of Science in communication management in 2023. When Shelby isn’t optimizing º£½ÇÉçÇøOnline’s brand, she likes spending time with her family, traveling to different US National Parks, and scuba diving in the clear waters of the Florida Keys.

Sherry has worked in higher education for more than 18 years. Before joining º£½ÇÉçÇøOnline in 2019, she worked in various roles in public relations and enrollment services. Sherry oversees the CRM's daily operation and optimization, along with its associated communication and reporting platforms. She recently earned her Master of Science in Higher Education Administration degree from UNF. Sherry enjoys reading classical literature and spending time with her grandbabies.

Michael came to º£½ÇÉçÇøas an undergraduate student and earned a Bachelor of Arts in History in 2015. Upon graduation, he began his professional career at º£½ÇÉçÇøin the College of Education and Human Services before joining º£½ÇÉçÇøOnline in 2019. In his current position, he manages departmental policies and procedures while acting as a liaison for university accreditation in addition to supervising departmental fiscal matters. Michael enjoys playing golf, brewing and sampling beer, and spending time with family.

Tina is a proud º£½ÇÉçÇøalumna, having earned a Bachelor of Arts in History in 2014. Prior to joining º£½ÇÉçÇøOnline, she worked at UPS while continuing her education. Tina performs a variety of administrative duties at º£½ÇÉçÇøOnline and enjoys learning about new educational technology. She is a Jacksonville native who has raised two children and currently has four grandchildren. Always seeking to enhance her personal experiences and relationships, Tina loves spending time with family, traveling, and blogging about her adventures.